For those who run ecommerce business and have dozens or even thousands of products in-store, managing all products may be a challenge. A good product description does not mean a detailed one. And companies inability to provide specific details of their products results in customers' complaints and future losses.
How often your customers contact you personally to provide them with more accurate information? How long will the battery of my new watch last? Can I receive an image file of this album artwork if I download a song? How this bike can be shipped? And people will continue asking questions as a lack of information perpetuates doubts. It may cause consumers to abandon purchases.
Now you no longer need to spend much time while answering or posting specific questions to products. Your customers will do it for you. Enlarge your store functionality with the Product Questions & Answers extension for Magento 2. Save more and spend less. You customers and guests can ask questions directly on a product's page. Users will help each other by answering questions, sharing experience, or giving tips.
Let customers share their opinions by rating questions and answers. Thus users will make a quick purchase decision. Admin gets the full control over all questions and answers. You can set either automatic approval or manual one. Edit questions and replies, delete, set status, add pictures, videos to answers, or create your own questions and answers. If you want to limit access of Product Q/A to your product pages, the general settings will allow to show it for customers only.
Nowadays a lot of users use the ability to advertise products or services using online stores. Set Captcha to avoid spamming and protect your business. If you want to keep your customers informed about submitted questions, the extension provides email notification templates for each usertype.
The Questions & Answers extension for Magento 2 helps to create a unique approach to your customers, dispel their doubts, and raise consistent experience of using your store across all channels.