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Advanced Help Desk (v1.0.12) for Magento


The Help Desk module is an advanced ticket support system, feature rich and flexible to completely meet your needs.

  • Departments (optional). Create as many departments as you need, e.g. Sales department, Support department, Technical department, etc. Each department will receive its own specific tickets.
  • Operators (optional). Create as many operators as you need and link them to backend users. Operator is a backend user. Assign operators to departments.
  • Tickets. Customers has a special area on their account dashbord to submit new and see replies on existing tickets. Ticket can be assigned to department and/or operator. Customer can link an order to the ticket or ask a general question.
  • Contact Form. Can be converted into the ticket submission form. If enabled all requests submitted though the contact form will be posted into the tickets database. In addition you can write your hours of operation on the contact form.
  • Ticket Management. If operator selected during the ticket creation the backend user receives an email notification. If department selected the default operator of the department receives an email confirmation. If no department or operator selected the "main" admin receives a notification on the system email address. Ticket can be re-assigned to another department or operator. In this case the operator receives a notification.
  • Ticket Statuses. Once created ticket gets the "pending" status. Once replied by operator it gets the "replied" status. If customer replies on the reply the ticket gets the "updated" status. If admin/operator created a new ticket from backend the ticket gets the "new" status. Every status change triggers a email notification to the related party.
  • Ticket Statistics. The are detailed stats available for departments and operators - the number of all tickets assigned, the # of pending and replied tickets. All stats are available for each customer as well. Each ticket has the creation and the update dates.
  • Ticket Lists. There are the lists of all and pending tickets available, and the list of "my tickets" as well, i.e. assigned to the currently logged in operator. All lists are filterable and sortable.
  • Email to Ticket Conversion. The extension has the possibility to convert emails into tickets. Set up an email address and login credentials and Help Desk will pick up emails directly from the email account. All new emails will be converted into pending tickets. All customer replies by email will be converted into replies of existing tickets.
  • Email Templates. All emails sent through the help desk system can be edited via the transactional emails.
  • Operators Signatures. Each operator can have the default reply block with signature in it.
Advanced Help Desk
Full version for Magento Community Edition
Pack includes:
  • Extension for Magento CE 1.4.x, 1.5.x, 1.6.x, 1.7.x, 1.8.x, 1.9.x
  • License key for 1 Magento Website
  • Free Professional Installation!
  • 4 months of Updates/Support
  • Documentation
Full Regular$129.00
PRO Installs:
4 months(included)
Professional Installation: FREE!
Contact Us and we'll help you install the extension absolutely for free!
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Request Customization
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Your Name:* Your Email:* Contact Phone: Customization Details:* Please provide us with as much information as you can. Attachment:

Help Desk Quick Start:

Help Desk Overview:

Help Desk Setings and Configuration:


risk free
Risk-Free Investment
No risk at all. 45 days money back guarantee. No questions.
simple licensing
Simple Licensing
One license per one Magento installation. No store, website, or domain limitation. No monthly or hidden fees.
Try before purchasing
Try before purchasing
We save your time and money. Try out our modules for FREE. 7 day Trial is available.
Free Installation Service
Free Installation Service
Contact Us and we will help you install our extensions absolutely for FREE.
full open source
Full Open Source
No obfuscation, no encryption. Only Full Open Source extensions. Ideal for customizations.
Following Magento Standards
Following Magento Standards
All our extensions are written following Magento code standards.
Professionally Tested Modules
Professionally Tested Modules
We do our best to keep quality of our extensions: performance, functional, and cross-browser testing.
Comprehensive Documentation
Comprehensive Documentation
Detailed documentation for all extensions is available online and in PDF. Forum and FAQs.
Outstanding Support
Outstanding Support
Free and friendly EST time support. Help, tips & tricks, and even small customizations will be provided.
Long Term Strategy
Long Term Strategy
8+ years in eCommerce. We grow to provide you even better services and extensions, and are always open to customers' suggestions.