Help Desk module is an advanced ticket support system, rich in features and flexible to completely meet your needs.
The module provides ability to either convert contact form to support form, or add switch on a new support form in customers’ account, or even to use Questions&Answers forms on product pages as support forms.
New area is created for customers, where they can submit new support questions, will see communication history.
The management from the back-end provides ability to divide support into departments, to assign operators to departments, handle out support tickets with plenty of convenient tools.
Email notifications are easily set thus completing the expected functionality of a professional support system.
You will find several more important features - tickets to be closed on timer, support statistics in admin area, ability to convert customers’ email replies into support ticket, access limitations for customers and much more.
All these features make Help Desk a must have for your support needs.
Try before purchasing
A great advantage of Advanced Help Desk is that it has a 7-day trial. You always can try before deciding to purchase. Trial as well as full version can be uploaded via Installer.
To make your life simpler we provide IToris Installer. Unpack it to the root of your website, with it you will install and update all our Magento extensions and design themes with one click in your admin area. Read more
Full version for Magento Community Edition
Pack includes:
- Extension for Magento CE 1.4.x, 1.5.x, 1.6.x, 1.7.x
-
License key for 1 Magento Website†
- ZIP Package for Unlimited installations†. No special Installer required‡.
- Full Open Source. Ideal for Customizations
- 1 month of Support
- Free updates
- Documentation
‡ Simply unpack the .zip archive to the root of your Magento.
License:
Full Regular$99.00
Full Regular$99.00
Premium License$169.00
Multi-Host License$466.00
Quantity:
1$99.00
1$99.00
2$178.20(10% off)
3$252.45(15% off)
4$316.80(20% off)
5$396.00(20% off)
6$475.20(20% off)
7$519.75(25% off)
8$594.00(25% off)
9$668.25(25% off)
10$693.00(30% off)
PRO Installs:
none
none
1$49.00
2$88.20(10% off)
3$124.95(15% off)
4$156.80(20% off)
5$196.00(20% off)
6$235.20(20% off)
7$257.25(25% off)
8$294.00(25% off)
9$330.75(25% off)
10$343.00(30% off)
Support:
1 month(included)
1 month(included)
3 months$198.00
6 months$399.00
1 year$699.00
Help Desk Quick Start:
Help Desk Overview:
Help Desk Setings and Configuration:
- Support form - converted from contact form, additional form in customers’ accounts, ability to convert Questions&Answers form on products’ pages to support form
- Access settings for customers (logged in/not logged in customers)
- Support management - departments, operators’ assigning
- Advanced email notifications’ system
- Support statistics in admin area
- Email replies to be converted to support tickets (customers)
- Crone to close support tickets on time schedule
legend:
+ - new feature
* - bugfix
^ - improvement
- - excluded feature
v1.0.3 (2013-04-09)
* Fixed lost SMTP password if resave settings
v1.0.2 (2013-03-18)
^ Added compatibility with Email Templates Manager extension
v1.0.1 (2012-04-16)
^ Default email templates were moved to Magento's /locale folder
+ Default email templates can now be edited via 'Transactional Emails'