Help Desk module is an advanced ticket support system, rich in features and flexible to completely meet your needs.
The module provides ability to either convert contact form to support form, or add switch on a new support form in customers’ account, or even to use Questions&Answers forms on product pages as support forms.
New area is created for customers, where they can submit new support questions, will see communication history.
The management from the back-end provides ability to divide support into departments, to assign operators to departments, handle out support tickets with plenty of convenient tools.
Email notifications are easily set thus completing the expected functionality of a professional support system.
You will find several more important features - tickets to be closed on timer, support statistics in admin area, ability to convert customers’ email replies into support ticket, access limitations for customers and much more.
All these features make Help Desk a must have for your support needs.
Try before purchasing
A great advantage of Advanced Help Desk is that it has a 7-day trial. You always can try before deciding to purchase. Trial as well as full version can be uploaded via Installer.
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Full version for Magento Community Edition
- Extension for Magento CE 1.4.x, 1.5.x, 1.6.x, 1.7.x, 1.8.x
- 1 month of Support
- Free updates
Help Desk Quick Start:
Help Desk Overview:
Help Desk Setings and Configuration: